Changing Your Mobile Number
Navigating your Rem account is designed to be user-friendly, ensuring you have the best experience. When it comes to mobile numbers, there are two distinct types within the app: the Profile Mobile Number and the Security Mobile Number.
Each serves a unique purpose, and understanding their roles can greatly enhance your Rem experience. Let's delve into how you can manage and update these numbers.
Understanding the two mobile numbers on Rem
1. Profile Mobile Number
- Located under the profile section.
- If you enable the 'Use My Number' feature when sending money using the mobile money payment method, this is the number will be used.
- By default, it receives SMS alerts if a Security Mobile Number isn't available.
2. Security Mobile Number
- This number is active only if you signed up for a Rem account with a mobile number.
- It's the default receiver of Rem's SMS alerts.
- Located specifically under the Security section of the app.
Why is the distiction important?
- Functionality: While the Profile Mobile Number is more for transactional purposes and a backup for receiving alerts, the Security Mobile Number is purely for protective measures and security alerts.
- Flexibility: Having two numbers allows you to separate routine transactional alerts from critical security notifications.
- Backup: If for any reason the Security Mobile Number can't receive SMS alerts (e.g., it's out of service), the Profile Mobile Number acts as a fallback.
Steps to update your numbers on Rem
1. Profile Mobile Number
- Launch the Rem app and sign in using your current password.
- Once logged in, tap on the 'Account' button, then select 'Profile'.
- Tap the 'Mobile Number' field and update it with your new number. Ensure all information is accurate to avoid any future inconveniences.
- Rem automatically saves all the necessary updates you've made in real time. You might be prompted to enter your password or use biometric authentication for security reasons, if needed.
2. Security Mobile Number
- Once logged in, tap on the 'Account' button, then select 'Security'.
- Inside the security menu, there will be an option titled 'Mobile Number'. Tap on the pen icon beside it.
- Depending on your default security option (PIN, passcode, fingerprint, face ID), you will need to confirm your security option.
- Once you verify your security option, you'll be directed to set a mobile number. Enter your new number.
- Check your new mobile number for a verification code sent by Rem.
- Enter the security code received in your new mobile number and confirm to save the changes.
Key takeaways
- Always ensure your numbers are updated, especially if you change your primary or security numbers.
- Regularly check which number is set for specific notifications to avoid confusion or missed alerts.
For any queries or if you encounter any issues while updating your numbers, reach out to our dedicated Rem support team. We're committed to ensuring your Rem experience is seamless and secure.